Privacy Policy

Last updated: 2025-01-09

1. Information We Collect

CRESTWAVE AGENCY LTD collects information you provide directly to us, including:

  • Account information (username, email address, profile data)
  • Image generation prompts and reference images you upload
  • Payment information (processed securely through third-party processors)
  • Usage statistics and preference settings
  • Communications with our support team

2. How We Use Your Information

We use the collected information to:

  • Provide AI image generation and editing services
  • Process payments and manage subscription billing
  • Improve user experience and service quality
  • Send important notifications and service updates
  • Prevent fraud and abuse of our services
  • Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell, trade, or transfer your personal information to third parties, except:

  • With your explicit consent
  • When required by law or court order
  • To protect our rights, property, or safety
  • With trusted third-party service providers (such as payment processors)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Regular security audits and updates
  • Limited employee access permissions
  • Data backup and recovery procedures

5. Data Retention

We retain your data according to the following principles:

  • Free users: Generated images retained for 3 days
  • Paid users: Generated images retained for 30 days
  • Account information: Retained during account activity period
  • Payment records: Retained as required by law

6. Your Rights

You have the right to:

  • Access and view your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Restrict or object to certain data processing
  • Data portability

7. Cookie Usage

We use cookies and similar technologies to:

  • Remember your login status
  • Save your preference settings
  • Analyze website usage
  • Provide personalized experience

8. Third-Party Services

We use the following trusted third-party services:

  • Supabase (database and authentication services)
  • Stripe (secure payment processing)
  • PayPal (alternative payment processing)
  • OpenRouter (AI model services powered by nano banana)
  • Vercel (website hosting and infrastructure)

These services have their own privacy policies and may collect information independently.

9. 政策更新

我们可能会不时更新此隐私政策。重大变更将通过以下方式通知您:

  • 在网站上发布通知
  • 发送邮件通知
  • 在应用内显示提醒

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

CRESTWAVE AGENCY LTD
Email: support@nanopic.art
Address: 128 City Road, London, United Kingdom, EC1V 2NX