Refund Policy
Last updated: 2025-01-09
30-Day Money-Back Guarantee
We stand behind our service quality. If you're not completely satisfied with your purchase and haven't used any credits or services, we offer a full refund within 30 days of purchase.
Refund Eligibility
✅ Eligible for Full Refund:
- Subscription plans within 30 days if no credits have been used
- Credit purchases within 30 days if no credits have been consumed
- Technical issues preventing service access that we cannot resolve
- Billing errors or duplicate charges
❌ Not Eligible for Refund:
- Credits that have already been used for image generation
- Requests made more than 30 days after purchase
- Violations of our Terms of Service
- Change of mind after using our services
How to Request a Refund
Step 1: Contact our support team at support@nanopic.art
Step 2: Include your order details and reason for refund request
Step 3: We'll respond within 24-48 hours with next steps
Step 4: Approved refunds are processed within 5-10 business days
Processing Time
- Credit card refunds: 5-10 business days to appear on your statement
- PayPal refunds: 3-5 business days
- Bank transfers: 5-10 business days depending on your bank
Contact Information
CRESTWAVE AGENCY LTD
Email: support@nanopic.art
Address: 128 City Road, London, United Kingdom, EC1V 2NX
We aim to respond to all refund requests within 24-48 hours during business days.
Note: This refund policy is in addition to any rights you may have under applicable consumer protection laws.